How long will it take for my order to arrive?
Vehicle Safe Products are typically dispatched within 24 hours after payment has been completed. Delivery times vary from 2 to 5 days for standard shipping to east coast metropolitan areas. Western Australia and also regional and remote areas within Australia, please allow at least 10 working days for delivery. Availability of stock may affect delivery time and may be delayed by up to 30 days by us. If your order cannot be shipped to you on time or at all you will be notified promptly.
Do you offer customer pickup?
We do offer customer pickup by appointment only. Please contact us if you require this service on firstname.lastname@example.org
How do I contact Vehicle Safe?
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
What currencies can I use?
Australian Dollars (AUD) Only
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices include GST?
All our online prices include GST.
I'm not sure if what I'm ordering will suit my application?
Our customer service team is dedicated to provide the right advice. Please do not hesitate to contact us and speak to one of our vehicle safety experts.
Do you fit parts?
Unfortunately we can only supply parts. However contact us and we can guide you to your nearest approved install centre.
Can I make an order over the phone?
Unfortunately we do not accept orders via phone as our website does all our order processing.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get it in?
Products which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please contact us via email on email@example.com
Do you price match?
Yes, please contact us via email firstname.lastname@example.org
The item I bought is now on sale. Can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability, therefore, we are unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.
Where do I find the phone number for one of your branches?
All our contact details are available on our Contact Us page.
How can I make a complaint?
In the rare occasions we make a mistake, we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please contact us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team. If it is not possible, we will advise you on the next steps.
Why does my order state available, and then find out I have to wait extra days for delivery?
We sell some item we do not stock, but available to order. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it. (Excludes some areas)
Why am I missing an item in my delivery?
The item may be out of stock.
Please contact us on email@example.com for further info.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
For information on returning an item please contact us at firstname.lastname@example.org
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email at email@example.com
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Vehicle Safe we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org,au. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
What do I do if my part is faulty?
All our products are covered under 1 year manufacturer’s warranty (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions. The warranty procedure for orders placed online needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)
- Complete and return the warranty claim form
- Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
- Copy of original sales invoice
One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
Vehicle Safe (Attn of Customer Service Department)
PO Box 6279,
Wetherill Park NSW 1851
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on email@example.com